Steinberg, who is Senior Vice President, E-Commerce, Marketing & Business Development at ShopNBC, will be joined by Greg Fettes, President & CEO of 24-7 INtouch, a call center outsourcing company.  The two executives will discuss their work bringing “live chat” functionality to ShopNBC.  TMC News May 28, 2010

 

Leslie Agerland, director, online program development for e-retailer ShopNBC.com, also will speak at a session called Finding and fostering call center stars during the Internet Retailer Conference & Exhibition, which will be held in Boston next week.  Internet Retailer  June 11, 2009

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