Customers/Customer Service » Pitch and Ship

QVC Lands Spot on Best Customer Service List

Customers/Customer Service, DRTV Retailer Comments Off

Jan 132009

QVC placed eighth on a list of ten companies providing excellent customer service. The fourth annual Customers’ Choice survey asked 8,167 consumers which retailer delivered best service regardless of whether they sold through stores, catalog, the web or television. It was conducted by market research firm BIGresearch in September, and sponsored by the NRF Foundation, the research and education arm of the National Research Federation, and payment card company American Express. First place went to LL Bean. Internet Retailer Jan. 13, 2009

Is HSN Stalling on Customer Refunds?

Customers/Customer Service, DRTV Retailer, USA Comments Off

Oct 072008

A small item in The Miami Herald suggests so. A correspondent to the newspaper’s new commenting section of the website asked for help securing a refund in the amount of $321 for a robotic vacuum that went out-of-stock after her payment-by-check had cleared. The customer claims to have made repeated calls to HSN and being told each time that the check as in the mail. Confirmation of this (in the form of the refund check itself) only came after a call placed by the newspaper. The Miami Herald Oct. 6, 2008