
Nancy E. Andres Kunkle (from the Andres Consulting, LLC., website)
Yesterday, ShopNBC appointed Nancy E. Kunkle to the newly-created position of senior vice president of customer experience. Reporting to company CEO Keith Stewart, Ms. Kunkle will lead ShopNBC’s
customer experience program with a mission to maximize customer satisfaction, acquisition and
retention. An alum of both the home shopping business and the military aerospace industry, Ms. Kunkle’s skill set seems to combine an unusual mix of “planes, brains and TV’s best deals.” She can both “lock and load,” and “shop til she drops.”
Ms. Kunkle had worked for ShopNBC as a strategic consultant since April, “focusing on
process engineering and customer engagement initiatives to foster a premium
customer experience,” presumably through her business Andres Consulting, LLC. The following message above the introduction to that site suggests that she will shutter the business to focus on her new, ShopNBC responsibilities:
Oct 10, 2011 update: Dear friends and clients, I am pleased to let you know that, due to a full time assignment with Value Vision Media/ShopNBC, I am no longer available for consulting work in the ecommerce/retail area. Please be sure to visit and shop with ShopNBC! I think you’ll be pleased with the value and customer experience; and by all means let me know if otherwise so we can make improvements. This web site site will remain up only for a limited period of time to allow for contacts via email.