Internet Retailer offers a brief rundown on how HSN arrived at today’s launch of its new, mobile website.  Last summer they saw that the iPhone was king and so created an app for it, then the Android operating system started catching on, so they created an app for it, too.  Finally, they threw in the towel and decided to simply create an optimized website for all mobile devices, using in-house resources and an unnamed, outside vendor.  John McDevitt, HSN’s vice president of advanced services, said, “We really needed an optimized experience to make it convenient, relevant and easy for any consumer anywhere to shop HSN.”  Internet Retailer Jun. 30, 2010

 

HSN’s new site will be available on all internet-enabled mobile devices and is touted as a key element of the retailer’s “comprehensive, multi-channel strategy designed to provide consumers with a compelling shopping experience whenever and wherever they desire.”  The new site is expected to feature much of the functionality currently available on HSN’s applications for the iPhone and Android devices — but without the download — and to narrow the gap between the shopping experiences on mobile devices versus PCs and Macs.  HSN Press Release Jun. 30, 2010

 

Retailers with a mobile presence generate only 2.8% of their overall online, web-store traffic from their mobile phone browsers and only 2% of their online sales via the mobile devices, themselves.  Given these small numbers, perhaps it’s no surprise that of the 84 retailers asked, almost two-thirds of them said that they either had no mobile strategy or were in the early stages of coming up with one.  Still, they’re excited about the future potential.

These findings come from an annual state of online retailing study commissioned by the National Retail Federation’s digital arm Shop.org and conducted by Forrester Research, which surveyed a total of more than 100 retailers this spring.  Before pooh-poohing the distribution channel, it bears recalling that online sales, themselves, took a good decade or so to catch on.  One new retail wrinkle that may be more hype than anything else: social-media marketing.  “Only 7% of retailers cited a social networking presence as one of their top three most effective tools for gaining customers last year, compared with 90% of them citing marketing through search engines such as Google.com.”  The Wall Street Journal Jun. 29, 2010

 

According to digital strategy firm Acquity Group’s second, annual mobile commerce audit, QVC and ShopNBC are on the Top 10 list of retailers in terms of establishing a mobile web presence. Despite all the talk about m-commerce, the audit found that: only 7% of the top 500 internet retailers offered downloadable mobile apps, only 5% had both mobilized site and an app and only 2% had an e-commerce-enabled app.  On the list of 500, purveyors of flowers and gifts seemed to be furthest along in the pursuit of m-commerce.

Tom Nawara, Acquity’s head of digital strategy and design, said the weakened economy last year had slowed retailers’ expansion into mobile, but that companies were refocusing attention on the emerging sector this year as business conditions have begun to improve. ‘We’re hearing from clients now who are fairly mature in the digital space but haven’t done anything yet in mobile and want to get more involved,’ he said.”  Rounding out Accuity Group’s Top 10 list of companies aggressively pursuing a mobile web presence were: Amazon. com, Best Buy, 1-800-Flowers.com, Barnes and Noble, Indigo Books & Music (Kobo Books), Sears, Overstock.com and Target.  MediaPost News Jun. 24, 2010

 

According to ShopNBC’s senior vice president of e-commerce, marketing and business development, Carol Steinberg, mobile phones  offer retailers three game-changing characteristics: their portability, their ‘always-on’ factor and their location-specific potential.  DM News  Jun. 18, 2010

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